Effective Date: 21-08-2025
At Shop.thandaik.com, operated by Sanjay Thandaik, we want you to be fully satisfied with your purchase of our bottle products. This Refund and Returns Policy explains how to request returns, exchanges, or refunds for bottles purchased on our site.
1. Eligibility for Returns
You may request a return or exchange for bottle products if:
- The bottle is received damaged, cracked, leaking, or defective.
- The bottle is unused and returned in its original condition and packaging.
- The return request is made within 7 days of receiving the product.
- The product must be returned with all original lids, seals, and accessories intact.
2. Non-Returnable Items
Due to hygiene and safety reasons, the following are non-returnable:
- Bottles that have been opened, used, or altered in any way.
- Bottles with damaged or missing original seals (unless damage occurred during shipping).
3. Return Process
- To request a return, please contact us at [support@thandaiks.com] with your order number and a description of the issue (including photos if the product is damaged or defective).
- After approval, we will provide instructions on how to return the bottle safely to avoid further damage.
- Return shipping costs may apply unless the return is due to damage or our error.
4. Refunds
- Once the returned bottle is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days to the original payment method.
- Refunds are not applicable for bottles returned in used or unsanitary condition.
5. Exchanges
- Exchanges for different bottle sizes or colors are available based on stock and must be requested at the time of return.
- The exchange process will follow the same procedure as returns.
6. Damaged During Shipping
- If your bottle is damaged during shipping, please contact us immediately within 48 hours of delivery with photographic evidence to help process a replacement or refund quickly.
7. Contact Us
For any questions or to initiate a return/refund request, please contact:
Company Name: Sanjay Thandaik
Website: shop.thandaik.com
Email: thandaiks.com
Address: Near Degree College, Upper Surya Vihar, Solan, Himachal Pradesh, 173212